What If There’s a Problem With Your Food?
Important note here! Mistakes happen and as much as we would like to hope and think that a mistake shouldn't happen or won't happen, it might. It's always important to double-check your food as you're taking it or when it comes to your table at a table service or you are walking away from a quick service.
Sometimes sauces are added that aren't safe for you if you have an allergy even if you requested something plain. Or it could be that your kiddo won't eat ANYTHING that touched a piece of lettuce. Maybe someone grabbed the wrong tray and gave it to you. Lots of people place regular orders and allergy orders and the burger without mayo looks a lot like the burger with mayo, especially if they are sitting together.
Don't be shy about mentioning something. Disney cast members go above and beyond to take care of you but if a mistake does happen the goal is to make sure it is caught before you eat it, or before it's too late to fix the problem.
I think we've all been there, an item missing from your order, or the wrong side given. And far too often it's noticed when we've walked away, gotten home, etc. Disney is no different! If you stand and watch those kitchens, they are practically assembly line because they are working hard to fill orders, especially during peak meal hours.
The problem comes when you don’t mention that there was a problem with your order or that you didn’t feel comfortable with your server or chef. It’s rare, but it happens. The time to handle that is right then. Ask for the manager. Don’t sit there scared to eat, pay your bill, and leave. It’s much harder to fix a problem once you are no longer at the restraint or with the same staff.
If there’s a problem, ask for the manager. Explain what happened. It’s possible they will ask you how they can fix the situation. Be honest. If you’ve lost confidence that your meal can be made correctly, say so. If you’d like the manager to oversee the meal being made, say so. If you don’t think it’s fair you be charged for a meal you didn’t eat and have no intention of asking to be remade, let them know. They will do their best to make sure you have a good resolution. But it’s so much easier to have a positive outcome when you are there in person, not trying to explain the situation in an email or phone call the next day.
By that same note, what if someone goes above and beyond? It happens! It's time for a cast compliment!
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