What If There’s a Problem With Your Food?

Important note here! Mistakes happen and as much as we would like to hope and think that a mistake shouldn't happen or won't happen, it might. It's always important to double-check your food as you're taking it or when it comes to your table at a table service or you are walking away from a quick service.

Sometimes sauces are added that aren't safe for you if you have an allergy even if you requested something plain. Or it could be that your kiddo won't eat ANYTHING that touched a piece of lettuce. Maybe someone grabbed the wrong tray and gave it to you. Lots of people place regular orders and allergy orders and the burger without mayo looks a lot like the burger with mayo, especially if they are sitting together.

Don't be shy about mentioning something. Disney cast members go above and beyond to take care of you but if a mistake does happen the goal is to make sure it is caught before you eat it, or before it's too late to fix the problem.

I think we've all been there, an item missing from your order, or the wrong side given. And far too often it's noticed when we've walked away, gotten home, etc. Disney is no different! If you stand and watch those kitchens, they are practically assembly line because they are working hard to fill orders, especially during peak meal hours. 

The problem comes when you don’t mention that there was a problem with your order or that you didn’t feel comfortable with your server or chef. It’s rare, but it happens. The time to handle that is right then. Ask for the manager. Don’t sit there scared to eat, pay your bill, and leave. It’s much harder to fix a problem once you are no longer at the restraint or with the same staff.

If there’s a problem, ask for the manager. Explain what happened. It’s possible they will ask you how they can fix the situation. Be honest. If you’ve lost confidence that your meal can be made correctly, say so. If you’d like the manager to oversee the meal being made, say so. If you don’t think it’s fair you be charged for a meal you didn’t eat and have no intention of asking to be remade, let them know. They will do their best to make sure you have a good resolution. But it’s so much easier to have a positive outcome when you are there in person, not trying to explain the situation in an email or phone call the next day.

By that same note, what if someone goes above and beyond? It happens! It's time for a cast compliment! 

​While strolling the streets of Batuu, like many other travelers we were thirsty. Wanting a beverage for then, and to take home, we tried to buy a total of 8 of the above drinks, only to be told there was a limit of 4. 

What, a family of 5 would do, I don't know. I left while the Cast Member was again, refusing to sell more than 4 drinks to the family of five behind us. That particular day, there were only two beverage stands open selling these specially shaped drinks, so yes, I moved on to the next stand which was just out of sight and bought 4 more. 

A word of warning. We didn't buy these drinks during the day on our first day at Hollywood Studios, fully intending to return to the park that evening. We didn't end up returning. Our second day there, I decided to get the drnks, and luckily, it was our last trip with the stroller so the stroller lugged them. Luckily I did, because 30 minutes later the skies opened, and even once the rain cleared out, and we stayed til partk close, the drink sellers never returned. 

If you are wanting to get enough drinks for everyone in your party, or some extras to take home, I'd suggest splitting up if you are a large group, and remember, Bright Suns, only. They don't seem to sell when it's cloudy. 

Ordering with food allergies right now at Disney is a little different. While all food carts are supposed to have an ipad or a green binder with the ingredients, often we discovered it was NOT available, and we had to look for another stand. 

Menus are more limited. Wile that's great, less desserts to drool over and wakl away from, it was harder for meal choices. 

Ordering at quick service varied. At the parks, there was always someone helpful, and the red trays were still used to signify an allergy order. At our resort, Pop Century, it was a mess. Instead of the wonderful chefs we had been given in the past, we had the rude one from Art of Animation. He barked at me, didn't really want to help answer questions, and shrugged me off, not wanting to answer questions. Thankfully, the next time I ordered, I had a friendlier chef, though he didn't inspire as much confidence in me as much as Joquan had last year. I pray he returns. 

The food court was chaotic, so if you place an allergy order, please be sure that it is flagged down, and you are watching to make sure that no one takes your order by mistake. 

We did not do table service this time. I have heard that some people are being charged to speak to a chef, but others are not. 

At Disney Springs, we ate at Wolfgang Puck Express, and as always, felt safe and confident in the meal choice and the staff in looking after our youngest. The meals were delicious there, and it was nice to have a good variety. 

First, an apology. I'm still here! We started virtual learning and it's been tricky to find our groove because our internet keeps going crazy! I'm long overdue here! 

Have you been wondering about the Rapid Refill mugs? Are the Disney resorts still doing them? How does it work? What should you expect? 

I've got all the details for you, from our recent trip there. 

The Rapid Refill Mugs ARE still for sale. We still feel they are a value. They are located within the gift shop, at the price of $19.99 plus tax. An available upgrade for an extra $10 is the Star Wars mug. Disappointingly, after buying one we realized those are NOT dishwasher safe. 

The process of getting your mug refilled is a little different, but it's not bad. 

First, after activating your mug, you'll let a cast member know you want to fill it. There are two drink stations active, and each has a cast member there behind a table. 
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The dots on the floor are to maintain social distancing. On the table are a variety of the drinks. Some, like tea or coffee you'll need to ask for. Everything is labeled. You just show your mug and grab your drink. 

Straws are available from the cast members, and here's the exciting part...sometimes there are LIDS on the cups! We saved ours to take for drinks in the park, so they wouldn't slosh out as we were walking. 

We loved the new paper cup, too! Aren't they pretty? I saved one to bring back. Yes, I'm weird.

Sometimes the lines were very long for drinks, but that was usually at the dinner hour. The rest of the time it was walk up and go. It's nice some things are still the same!   
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If you are mourning the loss of the Halloween Party, we have a small DIY for you. No, it's not quite as fun as enjoying the real thing, but if you have kiddos or someone else who is heartbroken about not attending, this might be just the ticket! 

Right now, Target has these awesome small treat bags in their dollar spot. There's a cute pumpkin, an awesome teal allergy friendly bag and some others. I only bought these two. They are only $1 and will go fast, which is why I'm sharing this now! 

Buy a few bags, fill them with your favorite treats, and either keep for yourself, or boo your neighbors and coworkers! These are the perfect size to hold small toys or plush as well with sturdy little handles! 

I want to see what you've put in yours!